Refund & Cancellation Policy

You may cancel your Tera subscription at any time through the Stripe Billing Portal or by contacting us.

Cancellations take effect at the end of your current billing period. You will retain access to paid features until the end of the billing period.

After cancellation, your account will revert to the free plan (if applicable).

Stripe Subscriptions: Open the Stripe Billing Portal from your account settings and cancel directly.

Manual Payments: If your account was activated manually, email contact@teratasks.com with your request to cancel.

General: Refunds for paid subscriptions are not automatically issued. Requests are reviewed on a case-by-case basis.

Stripe Subscriptions: Manage refunds and billing adjustments through the Stripe Billing Portal. Stripe processes billing adjustments according to their terms.

Manual Payments: Refund requests for manually activated accounts must be submitted to contact@teratasks.com with justification.

Refunds, if approved, will be issued to the original payment method.

The NET50 launch discount (50% off first payment) applies only to the first qualifying payment. This discount is non-transferable and may not be combined with other offers.

If a subscription is canceled and reactivated, the discount does not apply to subsequent payments.

You may upgrade, downgrade, or change your billing interval at any time. Changes take effect at the next billing cycle. Proration may apply if billing amounts differ mid-cycle.

If a payment fails, we will attempt to retry according to Stripe's retry schedule. If payment ultimately fails, your subscription may be suspended or canceled.

Tera reserves the right to suspend services if payment is not received or if terms are violated.

For billing inquiries, refund requests, or cancellation assistance:

Tera
Email: contact@teratasks.com